Terms & conditions

Cancellation policies

Full refund for cancellations up to 30 days before check-in. If booked fewer than 30 days before check-in, full refund for cancellations made within 48 hours of booking and at least 14 days before check-in. After that, 50% refund up to 7 days before check-in. No refund after that.

House rules

While we want you to have the time of your life at Casa Montaña, we do have a few ground rules to ensure the comfort and safety of everyone.

  • Please treat our home as you would your own.

  • Smoking allowed OUTSIDE only, not inside whatsoever. If so, a charge of $400 total fine. No cigarette butts thrown around the property, $50 fee if so.

  • We also don’t allow parties or visitors. If there happens to be any damage during your stay, please let us know right away.

  • We ask that you take out the garbage and place it in the designated bins on the property.

  • Misplaced keys or gate beepers come with a $20 replacement fee.

  • Please note that the property manager isn’t responsible for any accidents, injuries, or illnesses that occur on the property.

  • Adherence to the rules is a must; any violations will result in removal from the property without a refund.

  • For those staying long-term, there will be an additional cleaning service charge after 7 days. We trust our guests to maintain a clean and sanitary condition throughout their stay.

  • Early check-ins and late check-outs are subject to availability and additional charges.

  • Failure to abide by these rules forfeits the right to refund the deposit, and if charges and penalties exceed $500, collection management will be initiated.

  • We have a collection of cool surfboards adorning the walls, but please note that these are for decorative purposes only and are not available for use. However, if you’re an experienced surfer, we offer a range of boards for rent, from retro styles to step-ups. To make your travel hassle-free, we can arrange for a board to be ready for you; just let us know in advance.

We appreciate your understanding and cooperation to keep Casa Montaña a delightful place for everyone.